Earlier this month, Las Vegas and the tech world were abuzz about the 2020 Consumer Electronic Show (CES). According to Forbes, “CES is a celebration of creativity and the desire to make things smarter, faster, and better,” and it showcases the innovations from startups, tech giants, and manufacturers alike. For many, it’s a glimpse into what’s to come next.
5 Tips to Reduce Membership Turnover
Museums and cultural attractions spend a lot of time searching for creative and effective new ways to attract new members while retaining and engaging their existing constituents.
With everything that goes in to expanding your reach, sometimes it is easy to forget that keeping members in the long-term is just as important as getting new members to sign up (if not more)! Research shows that it costs five times as much to acquire a new member than to retain a current one. Additionally, over a five year period, the average total value of a renewed member was worth 35% more than that of the average total value of a newly acquired member. The numbers are clear: reducing membership turnover is well worth the investment.
Here are five ways to help reduce membership turnover at your organization!
4 Reasons to Go Digital with Membership Cards in 2020
We’re counting down the days until 2020, which promises to be the biggest year yet for the digital wallet. While mobile wallet payments accounted for $75 billion in 2016, this number is forecast to reach $500 billion going into 2020. And according to predictions by Visa, “By 2020, many people could be leaving their wallets behind” in favor of their mobile phones.
3 Things You Need to Know About AI-Powered “Deep Fakes” in Art & Culture
In the past year, the term “deepfake” has entered into news headlines and the realm of popular culture. If you’ve run into articles like “Deepfakes are getting better. Should we be worried?” and “Internet Companies Prepare to Fight the ‘Deepfake’ Future” you might be feeling apprehensive or even wondering what, exactly, a deepfake is. In the era of fake news where content can spread through the internet like wildlife, this emerging technology is sparking new debates and driving new experiments.
5 Ways to Leverage Social Media This #GivingTuesday
Paperless Passes: The Perks of Mobile Ticketing in Museums & Cultural Attractions
In recent years, the “mobile ticket” has taken off. It goes by many names – e-ticket, digital ticket, online ticket – and has transformed ticketing in nearly every industry. The rise of the mobile ticket has emerged concurrently with the widespread use of smartphones. A 2019 study by the Pew Research Center revealed that 81% of Americans own a smartphone.
Tips for Choosing a Point of Sale (POS) System for Your Museum or Organization
At retailers of all sizes, point of sale (POS) systems are overtaking the traditional cash register to manage transactions and interactions with customers. Simply put, a POS system “is the hardware and software that allows a business to process customer payments for products and services.” POS systems have become the central component of businesses, serving as “the hub where everything—like sales, inventory and customer management--merges.” Increased efficiency, ease of use, expanded payment capabilities, and reporting are just some of the myriad benefits of such a system.
How Data Can Help You Create a Vibrant & Sustainable Membership Program
The world is abuzz about “big data” and “data-driven” strategy. As defined by IBM, “Big data analytics is the use of advanced analytic techniques against very large, diverse data sets.” In the commercial sector big data has applications in everything from product development, customer experience, operational efficiency, to innovation. According to Intel, “big data analytics is a technology-enabled strategy for gaining richer, deeper, and more accurate insights into customers, partners, and the business.”
3 Reasons Why Museums and Nonprofits Should Be Thinking About Cybersecurity
It’s October, and that doesn’t just mean Halloween – it’s also National Cybersecurity Awareness Month (NCSAM). NCSAM is a joint effort between government and industry “to raise awareness about the importance of cybersecurity and to ensure that all Americans have the resources they need to be safer and more secure online.”
What is the Value of a Visitor, Member, and Evangelist to Your Organization?
What do Peer Networks Mean for New Member Acquisition?
4 Technology Trends that Open New Doors for Provenance Research and Education
Provenance, or art’s history of ownership, is a growing area of discussion for museums across the world. As the Philadelphia Museum of Art so eloquently describes, “the provenance of an individual work of art sheds light on its historical, social, and economic context as well as its critical fortunes through time.”
Headed to Blackbaud's bbCon? Here are 10 Awesome Things to Do in Nashville
Blackbaud’s bbCon, premier tech gathering for social good, is less than two months away. To quote our friends at Blackbaud, we’re ready to hit a high note in Music City! We’ve assembled a top-notch list of sights, eats, and adventures to help guide the bbCon crowd through the city. From cultural landmarks, outdoor spaces, to local favorites for food and drink, we’ve got you covered on every front.
4 Ways AI is the Next Big Game-Changer in Museum Membership & Attendance
At Cuseum we’re stoked to keep on doing amazing things with Blackbaud. We’re so excited about our latest piece on their npENGAGE blog, which explores AI in museum membership and attendance.
Using Push Notifications to Drive Membership Renewals
Email marketing messaging has long been the backbone of marketing strategy for businesses and nonprofits alike. But today, is this the most effective way to build loyalty and retain customers and members? Increasingly, the world is turning to a different method to communicate with their constituents: push notifications.
Harnessing the Power of the Mobile Wallet: 3 Reasons Why Museums & Attractions are Switching to Digital Membership
We’re so excited to feature our collaboration with Taylor Studios, where we dive deep into the transformative power of digital membership cards. Check out our latest post on their blog:
The Benefits of Having a Digitally Savvy Board – for Museums & Nonprofits Too!
This year, Massachusetts Institute of Technology’s Center for Information Systems Research released a study that showed just how much companies in the commercial sector benefit from having a tech-savvy board. In fact, companies with digitally literate board members significantly outperformed their peers on key metrics:
5 Ways 5G Could Impact Museums
Every day, another major news headline comes out citing the transformative power of 5G. According to the World Economic Forum, “we’re on the verge of a new age of interconnectedness” that will change the world in profound ways. This isn’t just an incremental improvement to existing 4G network technology, it’s an entirely new mobile infrastructure. Now, after years of speculation about the potentials of 5G, it’s finally here.
Five Ways That Digital Membership Cards Can Improve Your Membership Program
We’re so excited to be partnering with Neon One, one of the premiere nonprofit CRMs. Digital membership cards can integrate with your CRM and offer a better way to engage with your audience. Check out our latest post on their blog!
What’s the Return on Investment for Digital Membership Cards? Find Out Now with our New ROI Calculator
Running a membership program comes with a lot of moving parts and responsibility. With traditional membership cards you may be spending more time, money, and effort than you think. Between the printing of paper or plastic cards, postage, staff labor, never-ending membership mailings, and lapsed members, just how high is your membership expenditure and how does that accumulate over time?