A library card patrons actually keep on them.
Digital library cards in Apple & Google Wallet, a branded member portal, and tools to promote programs and events — built for public, academic, and special libraries.
TRUSTED BY:
Modern engagement, lower overhead.
Patrons forget their library cards. They never forget their phones. Cuseum turns the card into a wallet pass, keeps your programming front and center, and gives staff a single dashboard for everything member-facing.
Why libraries choose Cuseum
Access patrons always have with them
A digital library card in Apple Wallet or Google Wallet means patrons can check out, attend programs, and access services with the device already in their pocket, even when the plastic card is at home.
Communication that reaches beyond email
Push and SMS messages let you promote programs, classes, and reading challenges, and reach patrons who never open library newsletters.
Lower cost per patron
Digital cards remove printing, replacement, and mailing costs, and reduce the manual work of issuing and reissuing cards, which matters when budgets are flat and demand is rising.
A platform shaped around how you work
Results customers like you see
Membership and access customer stories
Cuseum works with membership-based organizations across the cultural and community sector. These stories are the closest available proof for library teams evaluating digital cards.
“The amount of time this has freed up has been significant, which has allowed us to do more member engagement rather than membership admin. Members get their cards much quicker, and we've saved loads of money in staff time, printing costs and postage.”
“Members can now get their card the same day if needed. I have also been able to focus on other aspects of my job instead of just data cleanup and card fulfillment.”
Cuseum customer
“The tools are simple to understand and very easy to put into use.”
Historic Charleston Foundation
Library FAQs
Can't find what you need? Email our team.
About Cuseum
Cuseum is an engagement platform built for museums, cultural attractions, and membership organizations. We help hundreds of art museums, history museums, science centers, children's museums, zoos, aquariums, botanical gardens, performing arts venues, historic sites, and alumni associations modernize the way they engage members, donors, and visitors. Our products span digital membership cards, mobile apps and audio guides, augmented reality experiences, member portals, push notifications, SMS messaging, and analytics — all built specifically for the cultural sector rather than adapted from generic retail or marketing tools.
Digital membership is at the core of what we do. Cuseum lets organizations replace plastic membership cards with mobile-wallet passes that members save to Apple Wallet and Google Wallet. Passes update in real time, support tap-to-scan entry, and reduce the printing, fulfillment, and shipping costs associated with traditional cards. Members get their benefits instantly, staff spend less time on replacements and renewals, and organizations reduce their environmental footprint at the same time. Cuseum's digital membership product works alongside existing CRM, ticketing, and POS systems so member data stays in sync without manual exports.
Beyond membership, Cuseum powers branded mobile experiences for tours, exhibits, self-guided storytelling, and wayfinding. Curators and education teams can publish multilingual content, integrate audio and video, and update tours without code. Visitor services teams can drive deeper engagement with push notifications about new programs, exhibitions, and special events, while marketing teams use built-in analytics to understand which content resonates, which members are at risk of lapsing, and where to invest next. The result is a single platform that supports the entire visitor and member lifecycle, from first awareness through long-term loyalty.
Cuseum integrates with the systems cultural organizations already rely on, including Tessitura, Altru, Salesforce, Blackbaud Raiser's Edge and eTapestry, ACME, Centaman, AudienceView, DonorPerfect, Neon CRM, Patron Manager, Salsa Labs, Keela, Kindful, Klaviyo, HubSpot, Mailchimp, iMIS, GrowthZone, Microsoft Dynamics 365, Square, SugarCRM, Teamwork, Eventbrite, EventPro, Etix, Fever, Doubleknot, Dexibit, CatalogIt, CollectionSpace, Axiell, Clover, and many more. Whether your team is rolling out a digital membership program for the first time, replacing a legacy mobile app, launching a new exhibition, or evaluating how to better retain members year over year, Cuseum's team of strategists, designers, and engineers will help you scope the project, configure the platform, train staff, and communicate the rollout to your audience.
To learn more, request a personalized demo and we'll tailor a 20-minute walkthrough to the systems and goals that matter most for your organization. You can also explore our growing library of case studies, ebooks, webinars, and playbooks for real-world examples of cultural organizations putting digital engagement to work.
Bring your library into your patrons' pockets.
See how libraries use Cuseum to modernize cards, programming, and engagement.