Let's talk.
Whether you're scoping a new program, comparing platforms, or ready to switch — our team is here to help.
- General: hello@cuseum.com
- Support: support@cuseum.com
- Press: press@cuseum.com
Phone
- General: 1-617-356-8200
- Sales: 617-356-8200, ext. #1
- Support: 617-356-8200, ext. #2
Technical & Customer Support
Customers can use the "Help" button located on their Cuseum back-end or submit a request ticket. During regular business hours, we encourage all customers to chat with our support team for help with software questions and issues.
Products & Services
Interested in reviewing more information? Click here to request a demo. During regular business hours, we encourage all non-customers to chat with our team through our website.
Mailing Address
Cuseum, Inc., 68 Harrison Ave Suite 605 PMB 38532, Boston, MA, 02111-1929
What to expect
How our team can help
Whether you're scoping a new digital membership program, comparing Cuseum to other platforms, planning a mobile app project, or ready to migrate from a legacy provider, our team is happy to talk through your goals. We'll help you understand which Cuseum products fit your needs, how the platform integrates with your CRM, ticketing, and POS systems, and what a realistic timeline and rollout look like for an organization your size.
How Cuseum helps
Cuseum is an end-to-end engagement platform built specifically for museums, cultural attractions, and membership organizations. Our products span four core areas, and most customers start with one and expand over time as their digital strategy matures.
Digital membership cards
Replace plastic cards with mobile-wallet passes that members can save to Apple Wallet and Google Wallet, update in real time, and use for tap-to-scan entry. Reduce printing and shipping costs while giving members a faster, more modern experience.
Mobile apps and audio guides
Branded mobile experiences for tours, exhibits, wayfinding, and self-guided storytelling. Multilingual support, accessibility features, and integrations with ticketing and ecommerce keep visitors engaged from arrival to return visit.
Member engagement and retention
Push notifications, SMS, email, and member portals work together to drive renewals, surface upcoming programs, and re-engage lapsing members. Built-in analytics show what's working so teams can iterate quickly.
CRM and ticketing integrations
Cuseum connects with Tessitura, Altru, Salesforce, Raiser's Edge, ACME, AudienceView, and dozens of other systems so member data, ticketing, and digital experiences stay in sync without manual exports.
Frequently asked questions
- What types of organizations use Cuseum?
- Art museums, history museums, science centers, children's museums, zoos, aquariums, botanical gardens, performing arts venues, historic sites, alumni associations, and other membership-based cultural organizations of every size.
- How long does implementation take?
- Most digital membership rollouts go live in two to four weeks. Mobile app and integration projects vary based on scope, but Cuseum's team handles design, configuration, QA, and member communications so internal teams stay focused on their core work.
- Where can I learn more?
- Explore our case studies, webinars, and ebooks for examples from organizations like yours, or request a personalized demo and we'll tailor a walkthrough to your goals and systems.