We’re so excited and honored to announce that Cuseum’s CEO & Founder, Brendan Ciecko, has been featured in the Artnet Intelligence Report’s Fall 2020 Innovators Issue, alongside 51 other talented and creative entrepreneurs, artists, dealers, and more! According to the Artnet, “at a time when the art industry is facing unprecedented challenges, we set out to identify the most forward-thinking people in the market today.”
Burke Museum Launches New Digital Membership Cards
Congratulations to the Burke Museum on the launch of their new digital membership cards!
Creating a Seamless Visitor Journey in the Age of Coronavirus
With the escalation and continued risks of COVID-19, the traditional process of visiting museums and cultural attractions has transformed in many ways. As visitor-facing sites are beginning to reopen, many are finding that they have to rethink the visitor journey end-to-end in order to facilitate a seamless, contactless experience.
In the pre-visit phase, guests may be doing significantly more research and preparation for their visit, even reserving tickets and parking passes in advance to avoid onsite contact. Once onsite, previous experiences, like touch screens interactives, shared audio guides, and hands-on activities, now pose high risks, and guests are seeking contactless alternatives. Post-visit, the need to follow up with visitors, solicit feedback, and convert them into members and donors is more pressing than ever.
In thinking through the evolving visitor journey in the era of Coronavirus, there are a number of challenges and potential solutions to consider. Here, we will explore how you can reimagine every phase of the visitor journey to adapt to changes and set your organization up for success when re-welcoming guests.
Webinar Highlights: Alumni Engagement in the Era of Coronavirus
The COVID-19 pandemic has disrupted many aspects of alumni relations, sparking new questions and concerns, as well as opportunities for alumni associations. Since the escalation of Coronavirus, traditional methods for alumni engagement, such as class reunions, sporting events, tailgates, homecoming, in-person social events, alumni chapter meetups, and networking opportunities have been cancelled. In response, alumni associations are pivoting to digital and virtual strategies to keep alumni engaged and actively involved.
Join Dan Sullivan (Head of Growth and Partnerships @ Cuseum), Jennifer Chambers (Assistant Vice President, Lifelong Learning @ Duke Alumni), Veronica Dominguez (Associate Director of Alumni Engagement @ UTSA Alumni Association), & Serena Bettis (Coordinator of Alumni and Parent Relations @ Southwestern University Alumni) as they do a deep dive into shifting alumni engagement tactics. This webinar will explore many aspects of digital engagement, including virtual events, programs, and networking opportunities, as well as digital communications.
Here are the main takeaways:
Webinar Highlights: Membership Mondays: Preparing Your Team for the New Normal
In response to the challenges and changes related to COVID-19, museum closures, and, now, museum reopenings, one of the greatest challenges membership and visitor relations leaders have faced is preparing their teams for the new normal. From reorganizing teams to meet new demands, training frontline staff, and preparing staff for new protocols onsite, managing a team amidst a pandemic is no small task!
Join Dan Sullivan (Head of Growth and Partnerships @ Cuseum), Usha Subramanian (Senior Director of Membership and Visitor Services @ Field Museum), Jill Hammons, Director of Membership @ USS Midway Museum), and Kelsey Enderle (Director of Guest Services @ Cincinnati Museum Center) as they talk through successes, challenges, and strategies for preparing your team for this “new normal.” This webinar will be particularly focused on membership and visitor services.
Here are the main takeaways.
Webinar Transcript: Succeeding With Timed Ticketing As A Cultural Organization
As museums and cultural institutions work to reopen, many are taking important steps to facilitate physical distancing, contract tracing, and enable contactless entry. One key way organizations are doing this is by introducing timed ticketing for visitors, which has the benefit of managing capacity, reducing admissions lines, and limiting interactions between staff and guests. However, timed ticketing is new territory for most museums. Many are looking for best practices and wondering how to roll this out to their visitors to ensure a successful reopening.
Join Brendan Ciecko (CEO & Founder @ Cuseum), Kate Porter (Communications and Development Manager @ Las Vegas Natural History Museum), Laura McArthur (Database Operations Manager @ Crystal Bridges Museum of American Art) & Stephanie Cabezas (Visitor Relations Manager @ Philadelphia’s Magic Gardens) for a discussion about all things timed ticketing! Each of these panelists has introduced timed ticketing (some very recently), and they will be available to share best practices and answer questions in this dialogue.
Read the full transcript below.
Congratulations to the Telfair Museums for Releasing Digital Membership Cards
Shout out to the Telfair Museums for launching their digital membership cards with Cuseum!
South Carolina Aquarium Switches to Digital Membership Cards!
We are so excited to announce that the South Carolina Aquarium has made the switch to digital membership cards!
7 Ways to Keep Your Alumni Members Engaged During COVID-19
The COVID-19 pandemic has disrupted many aspects of alumni relations, prompting new questions and concerns for university alumni associations. With the onset and continued risks of COVID-19, traditional opportunities for alumni engagement, such as class reunions, March Madness, NCAA football, tailgates, homecoming, in-person social events, alumni chapter meetups, and networking opportunities have been cancelled, or remain in limbo.
Indeed, while many held out hope that fall NCAA football would be a comeback after March Madness was called off, the Big Ten cancelled fall 2020 football in early August, and traditional social events like tailgates and alumni chapter watch parties are being suspended.
Despite the hurdles, alumni engagement is critical for building a university’s reputation and brand, securing donations, and creating community. In response to new challenges and unforeseen circumstances, many alumni associations have adapted by doubling down on their digital engagement strategy, with incredible results.
Here, we will examine the continued importance of an active alumni association for both universities and alumni, along with seven exciting ideas to activate alumni engagement during COVID-19 and beyond.
How to Streamline Alumni Card Fulfillment with Digital Cards
Alumni associations can be some of the most important communities and networks for professionals, as well as vital sources of support for universities. There are a variety of benefits that come along with being a member of an alumni organization. For alumni, the networking, social, and career development opportunities can be unparalleled benefits. For colleges and universities, alumni engagement helps build the university brand, secure financial support, and recruit future students.
Many alumni organizations have traditionally issued an alumni card or membership card to their members, which has been both symbolic and a means of accessing alumni events and benefits. However, with the onset of the Coronavirus pandemic, the traditional process of printing and distributing physical membership cards has been severely disrupted.
With the fulfillment process backlogged and many alumni associations simultaneously trying to ramp up their digital engagement, Digital Membership Cards can be a timely way to ensure alumni receive their cards and stay informed at the same time. Additionally, Digital Membership can save countless hours in the day for staff, thousands of dollars a year, and allow you to make the most of your limited resources.
Check out how Digital Membership can streamline your card processes:
The Health Museum Releases New Digital Membership Cards!
Big congrats to The Health Museum for launching their digital membership cards with Cuseum! We are so excited to welcome them.
Webinar Transcript: Membership Mondays: Navigating Challenges & Setbacks During Reopening
The road to reopening museums and cultural organizations can be a challenging one. From changing regulations and protocols, shifting reopening dates, and stop-and-start plans, there can be many setbacks when planning to welcome visitors back. Perhaps you’ve had to push back your reopening date, or reopened your museum only to close again. Perhaps you are struggling to stay connected with your members and audience, and communicate these ever-changing plans. This webinar is for you!
Join Dan Sullivan (Head of Growth and Partnerships @ Cuseum), Alice Stryker (Director, Individual Giving @ Intrepid Sea, Air & Space Museum) & Julia Propp (Director of Membership @ Museum of Fine Arts, Boston) as they talk through ways to navigate these challenges and setbacks. This webinar will specifically address these issues in the context of membership, focusing on revising plans, communication with members, and more!
View the full transcript below.
Brandywine Conservancy & Museum of Art Releases New Digital Membership Cards!
We are psyched to welcome the Brandywine Conservancy & Museum of Art to their journey with digital membership cards!
Tips for Choosing a Timed Ticketing System for Your Museum or Organization
As museums and cultural institutions work to reopen, many are taking important steps to facilitate physical distancing, contract tracing, and enable contactless entry. One key way organizations are doing this is by introducing timed ticketing (also known as timed entry) for visitors, which has the benefit of managing capacity, reducing admissions lines, and limiting interactions between staff and guests. However, timed ticketing is new territory for most museums. Many are looking for best practices and wondering how to roll this out to their visitors to ensure a successful reopening.
High Museum of Art Announces New Digital Membership Cards!
We are excited to announce that the High Museum of Art has launched their digital membership cards!
Congratulations to the Stepping Stones Museum for Children for Launching Their Digital Membership Cards!
We are so excited to welcome the Stepping Stones Museum for Children to the Cuseum family with their newly launched digital membership cards!
How Museums Can Generate Revenue Through Digital Content and Virtual Experiences
Ever since the COVID-19 pandemic forced museums of all kinds to close their doors, many have responded by shifting their attention to engaging audiences through virtual and remote channels. Through social media initiatives, virtual tours, live-streamed events, and an array of digital content, cultural organizations have made substantial efforts to expand their digital offerings throughout the period of lockdown.
Now, more than three months later, many organizations are not only facing the ongoing question of how to engage audiences; they are also facing a significant loss of revenue. Although many are beginning to open their doors to visitors once again, they are operating at reduced capacity and may be facing restrictions on physical events, summer camps, and other types of special gatherings. Organizations are also preparing for the possibility that a second wave of the coronavirus may push them towards temporary closures once again. Consequently, even as they reopen, many are recognizing the critical importance of digital content and engagement tools to not only to engage, educate, and inspire audiences, but also to serve as a new source of revenue.
As museums look to generate revenue through virtual initiatives, here are six ideas to consider:
Jule Collins Smith Museum of Fine Art Establishes New Digital Membership Cards!
Congratulations to the Jule Collins Smith Museum of Fine Art for releasing their new digital membership cards!
Institute of Contemporary Art Boston Implements New Digital Membership Cards!
We are so excited to welcome the Institute of Contemporary Art Boston to the Cuseum family with the launch of their digital membership cards!
Friends of Governors Island Starts New Digital Membership Cards!
The Friends of Governors Island have announced their digital membership cards and we are so excited to have them join the Cuseum family!