Cayton Children’s Museum
In the past several years, and at an especially rapid pace in 2020, children’s museums have decided to streamline and modernize their membership programs by launching Digital Membership initiatives. What accounts for this growing trend of digital membership in children’s museums?
To begin with, members are one of the most valuable assets for children’s museums. Recent research has illuminated just how indispensable they are. Members are often a museum’s biggest advocates, reporting significantly higher satisfaction rates than the average visitor. Additionally, the ten-year value of the average member is 4.5x greater than the average visitor.
Simultaneously, traditional membership processes have become increasingly time-consuming and daunting, taking time and resources away from strategic work like member retention, acquisition, and engagement. Producing and mailing physical membership cards and welcome packets, whether in-house or with an outside vendor, can be costly and slow. In the era of COVID-19, budget cuts and layoffs have exacerbated these challenges.
In May 2020, The Association of Children’s Museums (ACM) conducted a survey from 115 ACM member museums, where they found that 36% of children’s museums had laid off or furloughed staff. As a result, shrinking teams of membership and development professionals are shouldering ever-increasing workloads and are tasked to do more with less.
In short, membership remains deeply important for children’s museums, but oftentimes it relies on tedious processes that have become untenable for many institutions. Beyond that, consumers have adopted digital conveniences and contactless technology at astonishing rates in the past year, creating demand for these services in every aspect of their lives.
In response, children’s museums nation-wide have chosen to launch Digital Membership Card initiatives with Cuseum. Just who has gone digital?
Check out a smattering of the children’s museums across the country that have launched Digital Membership Cards with Cuseum in recent years:
Why have children’s museums chosen to go digital? Digital Membership Cards offer a host of benefits to these institutions and their members.
Streamline Membership Card Fulfillment. Membership fulfillment has historically been a highly manual and tedious process, relying on physical mailings and producing paper/plastic cards. To solve these problems, digital membership cards offer a no-print solution that drastically reduces the time and resources required to serve membership cards, streamlining the fulfillment process. Members can receive their card and membership information in record time. This is more important than ever in today’s “work from home” era, which has given rise to delays and interruptions performing membership processes that have traditionally been completed onsite.
Save Time & Money. Membership fulfillment typically requires significant staff time and resources, which is becoming less feasible amidst budgetary constraints and staff cuts. Additionally, membership professionals are increasingly being tasked to do more with less. Making the transition to Digital Membership Cards not only saves time, but also a number of avoidable costs like production, postage, staff labor, and printing. Going digital allows children’s museums to devote limited funds and labor towards more strategic initiatives, like membership retention and engagement strategies.Pro tip: Check out Cuseum’s ROI Calculator to see how much you could save!
Drive Renewals. In a December 2020 survey of over 200 membership professionals in the cultural space, over 57% cited “decline in membership renewals” as a top challenge they’ve faced in 2020. With Digital Membership Cards in place, children’s museums can combat the decrease in renewals by delivering push notification reminders straight to their members’ mobile devices.
Drive Engagement. In 2020, on-site attendance numbers at children’s museums decreased drastically due to lockdowns, travel restrictions, capacity limitations, and heightened risks associated with visiting. Especially for children’s museums, many of the exhibits have hands-on components, which became inaccessible during the pandemic. Even before the pandemic, most cultural organizations were doing the same or even worse in terms of onsite attendance than they were ten years ago. Digital Membership Cards can serve to remind members of their benefits, virtual offerings, special discounts, new exhibitions, and more through on-demand push notifications, and “back-of-card” text. This can drive member engagement on and offsite!
Enable New Conveniences, Like Contactless Entry. With Digital Membership Cards, members will never forget their card and it will automatically pop-up when they’re near your museum. This is a huge bonus for busy parents and families! Digital cards also offer members a convenient and contactless way to enjoy the museum. To enter the museum touch-free, members can present their mobile phone at admissions and staff can easily scan their membership barcode as they enter with their children. This enables a contactless experience, limiting unnecessary exchanges.
Offer Easy Access to Benefits. Children’s museums offer a range of benefits to members, and digital cards make these accessible at all times. Many children’s museums also participate in the Association of Children’s Museums reciprocal benefits program. With digital cards, members will be able to make the most of these reciprocal admissions perks!
Children’s museums are facing a number of unique and pressing challenges as they strive to improve their membership programs. Digital Membership Cards powered by Cuseum help solve many of the pain points that these organizations experience around membership card fulfillment, saving time and money, driving renewals and engagement, and offering new conveniences when visiting with their young ones.
By the end of 2020, countless major children’s museums had already made the switch to digital. During the pandemic, museums have focused on creating engaging contactless experiences and switching to digital memberships can offer your team a variety of benefits. From what we observe, this pattern is only accelerating in the years ahead - 2021 is the time to make the move!