Integration

Integration - Tessitura

Good news! CUSEUM has a direct integration with Tessitura

Does your organization use Tessitura for your membership CRM?

Here you can find out and learn how your organization can integrate your CRM system with Cuseum's solutions.

To make this as smooth as possible, here’s a friendly guide to get you started with the integration. If you have any questions along the way, don’t hesitate to reach out here, , or schedule a call with and learn more here.

Getting Started with Tessitura API Access

Step 1: Set Up an API User

  • Create a special user in Tessitura for Cuseum with the “API” user type.

  • Assign this user to the right User Group to ensure proper access.

Step 2: Share the API Authentication Details

  • Send us the Tessitura API Authentication String. It’s a combination of Username, GroupID, Location, and Password.

  • Example: RestWeb2:admin:RestWeb2:Password123

  • Need help? Check out Tessitura’s helpful video here for a quick walkthrough.

Step 3: Provide the API URL

  • Give us the URL where we can access Tessitura’s API:

    • For RAMP hosting: https://yourname.tessituranetworkramp.com/LiveAPI/TessituraService/

    • For self-hosted setups: https://tessexternal.yourname.org/TessituraService/

  • Not sure? Your IT team can help find the right URL!

Now that you’ve granted Cuseum API access, we also need to ensure we have access at the interface level.

Accessing Tessitura Software

Step 1: Create an Admin User for Us

  • Set up an Admin user account for Cuseum so we can assist with setup, testing, and troubleshooting.

  • Share the username and password with us.

Step 2: Share a List ID

  • Create a “List” in Tessitura and send us the List ID. This helps us know which data you want to sync.

A Few Extra Tips

Whitelist Our IP Addresses

  • If your system has high security, you may need to whitelist a few Cuseum IP addresses. We’ll provide these for you.

Citrix Credentials

  • If your setup requires Citrix, please provide the Citrix credentials so we can log in smoothly.

API Endpoints We Use

  • We’ll be using GET requests to read data from these endpoints:

    • Reporting/Lists/XXXX/Contents

    • CRM/Constituents/:id

    • CRM/ContactPoints?constituentId=XXX

    • CRM/Memberships/Details?constituentId=XXX

  • Let us know if your data setup is different so we can adjust accordingly.

Testing and Go Live

  • We can start with a Test Environment and move to Live/Production after everything looks good.

Ready to explore how our integrations can revolutionize your member management?

Our team is here to provide you with personalized insights and answer any questions you may have about our solutions.

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About this playbook

A practical resource for cultural organizations

This playbook is part of an ongoing library of resources Cuseum publishes for museums, cultural attractions, and membership organizations. Each one is built around the questions we hear most often from leaders in the sector — and the strategies, frameworks, and examples come from the day-to-day work of our team and the hundreds of institutions we partner with around the world.

How Cuseum helps

Cuseum is an end-to-end engagement platform built specifically for museums, cultural attractions, and membership organizations. Our products span four core areas, and most customers start with one and expand over time as their digital strategy matures.

Digital membership cards

Replace plastic cards with mobile-wallet passes that members can save to Apple Wallet and Google Wallet, update in real time, and use for tap-to-scan entry. Reduce printing and shipping costs while giving members a faster, more modern experience.

Mobile apps and audio guides

Branded mobile experiences for tours, exhibits, wayfinding, and self-guided storytelling. Multilingual support, accessibility features, and integrations with ticketing and ecommerce keep visitors engaged from arrival to return visit.

Member engagement and retention

Push notifications, SMS, email, and member portals work together to drive renewals, surface upcoming programs, and re-engage lapsing members. Built-in analytics show what's working so teams can iterate quickly.

CRM and ticketing integrations

Cuseum connects with Tessitura, Altru, Salesforce, Raiser's Edge, ACME, AudienceView, and dozens of other systems so member data, ticketing, and digital experiences stay in sync without manual exports.

Frequently asked questions

What types of organizations use Cuseum?
Art museums, history museums, science centers, children's museums, zoos, aquariums, botanical gardens, performing arts venues, historic sites, alumni associations, and other membership-based cultural organizations of every size.
How long does implementation take?
Most digital membership rollouts go live in two to four weeks. Mobile app and integration projects vary based on scope, but Cuseum's team handles design, configuration, QA, and member communications so internal teams stay focused on their core work.
Where can I learn more?
Explore our case studies, webinars, and ebooks for examples from organizations like yours, or request a personalized demo and we'll tailor a walkthrough to your goals and systems.
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