Turn every guest and member into a loyal repeat visitor.
Digital membership cards, a branded portal, and mobile-first engagement tools — built for hotels, resorts, clubs, and venues that want to deliver a premium guest experience.
TRUSTED BY:
Premium experiences. Effortless operations.
Cuseum replaces plastic cards, manual fulfillment, and disconnected tools with a single platform guests carry on their phones — making check-in, perks, and repeat visits feel effortless on both sides of the desk.
Why hospitality brands and venues choose Cuseum
Membership guests never leave behind
Guest and member cards live in Apple Wallet and Google Wallet, so status, perks, and access are on the phone at check-in, at the table, and on property.
Timely communication that drives return visits
Push and SMS messages reach guests with offers, event invitations, and updates at the moment they are most likely to act.
Simpler operations
Digital fulfillment removes card printing and mailing, and Cuseum connects with the CRM systems your team already uses so guest records stay current.
A platform shaped around how you work
Results customers like you see
Membership and loyalty customer stories
Cuseum powers digital membership for organizations across culture and membership programs. These stories are the closest available proof for hospitality teams evaluating digital cards.
“The amount of time this has freed up has been significant, which has allowed us to do more member engagement rather than membership admin. Members get their cards much quicker, and we've saved loads of money in staff time, printing costs and postage.”
“Members can now get their card the same day if needed. I have also been able to focus on other aspects of my job instead of just data cleanup and card fulfillment.”
Cuseum customer
“Cheekwood modernized its membership program by integrating digital membership cards, saving $50k per year in operating costs and reducing the amount of plastic going into the environment.”
Hospitality & Venue FAQs
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About Cuseum
Cuseum is an engagement platform built for museums, cultural attractions, and membership organizations. We help hundreds of art museums, history museums, science centers, children's museums, zoos, aquariums, botanical gardens, performing arts venues, historic sites, and alumni associations modernize the way they engage members, donors, and visitors. Our products span digital membership cards, mobile apps and audio guides, augmented reality experiences, member portals, push notifications, SMS messaging, and analytics — all built specifically for the cultural sector rather than adapted from generic retail or marketing tools.
Digital membership is at the core of what we do. Cuseum lets organizations replace plastic membership cards with mobile-wallet passes that members save to Apple Wallet and Google Wallet. Passes update in real time, support tap-to-scan entry, and reduce the printing, fulfillment, and shipping costs associated with traditional cards. Members get their benefits instantly, staff spend less time on replacements and renewals, and organizations reduce their environmental footprint at the same time. Cuseum's digital membership product works alongside existing CRM, ticketing, and POS systems so member data stays in sync without manual exports.
Beyond membership, Cuseum powers branded mobile experiences for tours, exhibits, self-guided storytelling, and wayfinding. Curators and education teams can publish multilingual content, integrate audio and video, and update tours without code. Visitor services teams can drive deeper engagement with push notifications about new programs, exhibitions, and special events, while marketing teams use built-in analytics to understand which content resonates, which members are at risk of lapsing, and where to invest next. The result is a single platform that supports the entire visitor and member lifecycle, from first awareness through long-term loyalty.
Cuseum integrates with the systems cultural organizations already rely on, including Tessitura, Altru, Salesforce, Blackbaud Raiser's Edge and eTapestry, ACME, Centaman, AudienceView, DonorPerfect, Neon CRM, Patron Manager, Salsa Labs, Keela, Kindful, Klaviyo, HubSpot, Mailchimp, iMIS, GrowthZone, Microsoft Dynamics 365, Square, SugarCRM, Teamwork, Eventbrite, EventPro, Etix, Fever, Doubleknot, Dexibit, CatalogIt, CollectionSpace, Axiell, Clover, and many more. Whether your team is rolling out a digital membership program for the first time, replacing a legacy mobile app, launching a new exhibition, or evaluating how to better retain members year over year, Cuseum's team of strategists, designers, and engineers will help you scope the project, configure the platform, train staff, and communicate the rollout to your audience.
To learn more, request a personalized demo and we'll tailor a 20-minute walkthrough to the systems and goals that matter most for your organization. You can also explore our growing library of case studies, ebooks, webinars, and playbooks for real-world examples of cultural organizations putting digital engagement to work.
A guest experience worth coming back for.
See how hospitality brands use Cuseum to grow loyalty, repeat visits, and on-property revenue.