Integration

Integration - Salesforce

good News! CUSEUM has a direct integration with Salesforce

Does your organization use SalesForce, or Salesforce Non-profit Success Pack for your membership CRM?

Here you can learn how your organization can integrate your CRM system with Cuseum's solutions.

If you have any questions along the way, don’t hesitate to reach out here, or schedule a call with and learn more here.

What the Integration Offers:

  • Streamlined Data Sync: Sync member, donor, and visitor records between Cuseum and Salesforce CRM effortlessly.

  • Real-Time Updates: Keep your Salesforce data updated with real-time updates from Cuseum, ensuring a smooth flow of information.

  • Custom Field Mapping: Map critical fields like contact details, membership status, and other custom identifiers to ensure data accuracy across both platforms.

How the Integration Works:

  1. Granting Access to Salesforce:

    • Create a Cuseum Account: Ensure Cuseum has the necessary permissions to access your Salesforce instance.

    • Provide Required Access: Grant access to review member records, fields, and data structures, as well as configure the Salesforce security token.

Setting Up the Connection:

  1. Connected App Configuration: Cuseum will set up, configure, and test a new Connected App within your Salesforce instance using OAuth 2.0, ensuring secure data exchange.

  2. Mapping the Systems:

    • Field Mapping: Cuseum will map important fields like Contact ID, Membership Status, Alumni ID, and more to ensure seamless data synchronization between the two systems.

    • Custom Fields: Set up custom fields specific to your organization's needs, ensuring a perfect match between Salesforce and Cuseum data structures.

Our team will guide you through the setup process, ensuring a smooth and secure connection between Salesforce and Cuseum. Whether you need help with field mapping, we’ve got you covered.

Ready to explore how our integrations can revolutionize your member management?

Our team is here to provide you with personalized insights and answer any questions you may have about our solutions.

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About this playbook

A practical resource for cultural organizations

This playbook is part of an ongoing library of resources Cuseum publishes for museums, cultural attractions, and membership organizations. Each one is built around the questions we hear most often from leaders in the sector — and the strategies, frameworks, and examples come from the day-to-day work of our team and the hundreds of institutions we partner with around the world.

How Cuseum helps

Cuseum is an end-to-end engagement platform built specifically for museums, cultural attractions, and membership organizations. Our products span four core areas, and most customers start with one and expand over time as their digital strategy matures.

Digital membership cards

Replace plastic cards with mobile-wallet passes that members can save to Apple Wallet and Google Wallet, update in real time, and use for tap-to-scan entry. Reduce printing and shipping costs while giving members a faster, more modern experience.

Mobile apps and audio guides

Branded mobile experiences for tours, exhibits, wayfinding, and self-guided storytelling. Multilingual support, accessibility features, and integrations with ticketing and ecommerce keep visitors engaged from arrival to return visit.

Member engagement and retention

Push notifications, SMS, email, and member portals work together to drive renewals, surface upcoming programs, and re-engage lapsing members. Built-in analytics show what's working so teams can iterate quickly.

CRM and ticketing integrations

Cuseum connects with Tessitura, Altru, Salesforce, Raiser's Edge, ACME, AudienceView, and dozens of other systems so member data, ticketing, and digital experiences stay in sync without manual exports.

Frequently asked questions

What types of organizations use Cuseum?
Art museums, history museums, science centers, children's museums, zoos, aquariums, botanical gardens, performing arts venues, historic sites, alumni associations, and other membership-based cultural organizations of every size.
How long does implementation take?
Most digital membership rollouts go live in two to four weeks. Mobile app and integration projects vary based on scope, but Cuseum's team handles design, configuration, QA, and member communications so internal teams stay focused on their core work.
Where can I learn more?
Explore our case studies, webinars, and ebooks for examples from organizations like yours, or request a personalized demo and we'll tailor a walkthrough to your goals and systems.
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