Case Study

Case Study: Boosting Engagement and Saving Time + Money with Digital Alumni Cards

See how this organization partnered with Cuseum to modernize membership, streamline operations, and improve the member experience.

  • Goals, rollout plan, and integrations used
  • Measurable results — adoption, renewals, time saved
  • Lessons and takeaways you can apply to your team
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Impact at Southern Oregon University Alumni Association

Cards on iPhone and Android

Students and graduates can download their alumni card directly to their phone.

A cutting-edge association

New graduates can say their alumni association is cutting-edge, which the team calls refreshing for students.

Time and money saved

Digital alumni cards save the association time and money compared with printing and mailing cards.

Southern Oregon University Alumni Association and Cuseum

BOOSTING ENGAGEMENT ad SAVING TIME + MONEY WITH DIGITAL ALUMNI CARDS

“It’s refreshing to our students to be able to download their card on their iPhone or Android. We’re glad when our new graduates are able to say, ‘my alumni association is cutting-edge.’”


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Get the full case study to see how SOU Alumni Association boosted engagement and saved time and money with digital alumni cards.

About this case study

Real results from a Cuseum customer

This case study walks through how a real cultural organization partnered with Cuseum to modernize their membership program, streamline operations, and improve the member experience. You'll see the goals they set, the tools they deployed, the integrations that powered the rollout, and the measurable outcomes — adoption rates, renewals, staff time saved, and member satisfaction — that followed.

How Cuseum helps

Cuseum is an end-to-end engagement platform built specifically for museums, cultural attractions, and membership organizations. Our products span four core areas, and most customers start with one and expand over time as their digital strategy matures.

Digital membership cards

Replace plastic cards with mobile-wallet passes that members can save to Apple Wallet and Google Wallet, update in real time, and use for tap-to-scan entry. Reduce printing and shipping costs while giving members a faster, more modern experience.

Mobile apps and audio guides

Branded mobile experiences for tours, exhibits, wayfinding, and self-guided storytelling. Multilingual support, accessibility features, and integrations with ticketing and ecommerce keep visitors engaged from arrival to return visit.

Member engagement and retention

Push notifications, SMS, email, and member portals work together to drive renewals, surface upcoming programs, and re-engage lapsing members. Built-in analytics show what's working so teams can iterate quickly.

CRM and ticketing integrations

Cuseum connects with Tessitura, Altru, Salesforce, Raiser's Edge, ACME, AudienceView, and dozens of other systems so member data, ticketing, and digital experiences stay in sync without manual exports.

Frequently asked questions

What types of organizations use Cuseum?
Art museums, history museums, science centers, children's museums, zoos, aquariums, botanical gardens, performing arts venues, historic sites, alumni associations, and other membership-based cultural organizations of every size.
How long does implementation take?
Most digital membership rollouts go live in two to four weeks. Mobile app and integration projects vary based on scope, but Cuseum's team handles design, configuration, QA, and member communications so internal teams stay focused on their core work.
Where can I learn more?
Explore our case studies, webinars, and ebooks for examples from organizations like yours, or request a personalized demo and we'll tailor a walkthrough to your goals and systems.

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Download the Southern Oregon University case study