Introducing the Cuseum Community Forum

The Cuseum team is always working to provide a better experience for our clients and partners. As part of these efforts, we are excited to offer a special benefit to our customers: the Cuseum Community Forum. With this community, you will be empowered to take full advantage of Cuseum’s vast network of cultural organizations, universities, and associations to share knowledge and make the most out of our digital tools.

If you’re interested in getting active on the Community Forum, read on to learn how to join, how to use it, and more!

What is the Community Forum?

The Cuseum Community Forum is an online platform for Cuseum partners and clients. If you’re a Cuseum customer (using any Cuseum product), we invite you to join. The Community Forum is a space to discuss product best practices, as well as relevant industry questions related to museums, cultural organizations, universities, alumni associations, membership, development, digital engagement, and more. Cuseum clients are able to post, answer, and upvote relevant questions across a number of topic discussion boards, including Digital Membership, Mobile Apps, Membership - Cultural Organizations, and Alumni Associations & Higher Education.

How do I use the Community Forum?

To access the Community Forum, click here. Anyone can browse through the questions and answers on the Community Forum. To post, answer, and upvote, you’ll need to make an account. 

On the same platform, you’ll also have access to over 60 searchable articles that answer common questions and concerns about Digital Membership, Mobile Apps, and more. Using the search bar functionality on the platform’s homepage (https://support.cuseum.com/), you’ll be able to search for relevant articles and discussion boards within the online community.

How can I make an account?

To make an account, simply click “Sign In” in the top right corner of the homepage.

If you’ve ever contacted Cuseum Support before, you may already have an account. You probably don't have a password yet, though. If that’s the case, click “Get a password” and you’ll promptly be emailed a link to create a password.

If you’re new here, click “Sign up,” and proceed from there.

**Please note: your credentials to access the Community Forum are separate from the Cuseum CMS**

How do I post a question?

To post a question, first select the Community Topic. Then, in the right hand corner, click “New Post” and proceed to post your question. 

**Please be mindful that “New Post” is different from the “Submit a Request” button, which will send a ticket to Cuseum Support, rather than posting a community question.

What do I post on the Community Forum?

As always, the Cuseum support team is available via email to answer any technical questions or solve any product-related issues you may encounter. The Community Forum, on the other hand, enables you to participate in discussions and engage with a group of like-minded professionals using Cuseum’s suite of digital tools.

Topics you wish to post about may include:

• Promoting your app or digital membership cards

• General questions about industry best practices (for example: “How are you handling membership extensions at your museum?”)

• Product usage and best practices (for example: “What types of on demand push notifications do you send?”)

• Feature requests
  

I need technical support. Can I ask on the Community Forum?

The best way to access technical support is to email support@cuseum.com.

In the top right corner of the online community, you may also click the “Submit a Request” button, which will send a ticket to Cuseum Support.

If you have a question about the Community Forum, please reach out to hello@cuseum.com!