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Webinar – Museums in the Year Ahead: How Cultural Organizations are Envisioning 2022

Webinar – Museums in the Year Ahead: How Cultural Organizations are Envisioning 2022

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As museums continue to navigate the sweeping ramifications of the COVID-19 pandemic, as well as envision the future of the cultural industry, it's clear that digital considerations will remain critical. In particular, terms like “hybrid” and “phygital” have become increasingly common in museum vernacular, reflecting the important deliberations taking place about how to accommodate the demands for both onsite and online engagement in the arts and cultural space. How can museums adapt to the new hybrid reality? How are they generating sustainable revenue in a “phygital” world? What new technology trends are impacting digital transformation in the cultural industry? And, how will museums continue to innovate?

Join Brendan Ciecko (CEO @ Cuseum), Courtney Law (Director of Communications, Partnerships, and Digital Initiatives @ Museum of Contemporary Art Denver), Steven Brady (Chief Technology Officer @ Barnes Foundation), and Tricia Robson (Senior Project Manager of Digital, Education, Publications, Imaging, Libraries & Live Arts  @ The Metropolitan Museum of Art) for a webinar conversation on the phygital future of museums. This discussion will anticipate the year ahead in the cultural industry, examining hybrid models, digital activities, virtual revenue generation, and the potential impact of new technology trends (like NFTs and the “Metaverse”), probing what museum innovation may look like in 2022 and beyond. 

About this webinar

On-demand conversations for cultural organizations

Cuseum hosts a regular series of webinars and roundtables bringing together leaders from museums, zoos, aquariums, gardens, performing arts venues, and alumni associations. These conversations dig into the practical challenges of running modern membership and engagement programs — from rolling out digital memberships and mobile apps to navigating reopening, marketing in a noisy landscape, and using data to retain more members.

How Cuseum helps

Cuseum is an end-to-end engagement platform built specifically for museums, cultural attractions, and membership organizations. Our products span four core areas, and most customers start with one and expand over time as their digital strategy matures.

Digital membership cards

Replace plastic cards with mobile-wallet passes that members can save to Apple Wallet and Google Wallet, update in real time, and use for tap-to-scan entry. Reduce printing and shipping costs while giving members a faster, more modern experience.

Mobile apps and audio guides

Branded mobile experiences for tours, exhibits, wayfinding, and self-guided storytelling. Multilingual support, accessibility features, and integrations with ticketing and ecommerce keep visitors engaged from arrival to return visit.

Member engagement and retention

Push notifications, SMS, email, and member portals work together to drive renewals, surface upcoming programs, and re-engage lapsing members. Built-in analytics show what's working so teams can iterate quickly.

CRM and ticketing integrations

Cuseum connects with Tessitura, Altru, Salesforce, Raiser's Edge, ACME, AudienceView, and dozens of other systems so member data, ticketing, and digital experiences stay in sync without manual exports.

Frequently asked questions

What types of organizations use Cuseum?
Art museums, history museums, science centers, children's museums, zoos, aquariums, botanical gardens, performing arts venues, historic sites, alumni associations, and other membership-based cultural organizations of every size.
How long does implementation take?
Most digital membership rollouts go live in two to four weeks. Mobile app and integration projects vary based on scope, but Cuseum's team handles design, configuration, QA, and member communications so internal teams stay focused on their core work.
Where can I learn more?
Explore our case studies, webinars, and ebooks for examples from organizations like yours, or request a personalized demo and we'll tailor a walkthrough to your goals and systems.