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Membership Mondays - Maximizing Membership Revenue in the Digital Era

Membership Mondays - Maximizing Membership Revenue in the Digital Era

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Membership professionals at cultural organizations know firsthand just how important sustained and dedicated support from members is to keeping their institution running smoothly. But what happens when traditional models for ticket sales, membership, and fundraising aren’t inefficient, outdated, or unsustainable in the current landscape? 

With the disruptions of the last few years, and as the digital age continues to accelerate, leaders in the membership space are increasingly turning to new and innovative ways to generate revenue. Whether it is exciting new programming or fresh marketing & fundraising tactics, cultural institutions from museums, to historical preservation organizations, to science centers,  zoos & aquariums, are exploring a wide range of options to attract new audiences and increase their financial sustainability.

Join Dan Sullivan, VP of Partnerships @ Cuseum, along with Lisa Correa, Director of Membership @ The Greater Los Angeles Zoo Association), Amy Marks (Membership and Development Services Director @ Space Center Houston), Sarah Scates (Director of Admission & Membership @ Oakland Zoo) and KathleenPorter (Associate Director of Membership @ The Trustees of Reservations) as they review key methods, trends, and actionable tips that membership professionals can use to build out successful campaigns, unlock new and sustainable revenue streams, and engage visitors and members in new and meaningful ways.

About this webinar

On-demand conversations for cultural organizations

Cuseum hosts a regular series of webinars and roundtables bringing together leaders from museums, zoos, aquariums, gardens, performing arts venues, and alumni associations. These conversations dig into the practical challenges of running modern membership and engagement programs — from rolling out digital memberships and mobile apps to navigating reopening, marketing in a noisy landscape, and using data to retain more members.

How Cuseum helps

Cuseum is an end-to-end engagement platform built specifically for museums, cultural attractions, and membership organizations. Our products span four core areas, and most customers start with one and expand over time as their digital strategy matures.

Digital membership cards

Replace plastic cards with mobile-wallet passes that members can save to Apple Wallet and Google Wallet, update in real time, and use for tap-to-scan entry. Reduce printing and shipping costs while giving members a faster, more modern experience.

Mobile apps and audio guides

Branded mobile experiences for tours, exhibits, wayfinding, and self-guided storytelling. Multilingual support, accessibility features, and integrations with ticketing and ecommerce keep visitors engaged from arrival to return visit.

Member engagement and retention

Push notifications, SMS, email, and member portals work together to drive renewals, surface upcoming programs, and re-engage lapsing members. Built-in analytics show what's working so teams can iterate quickly.

CRM and ticketing integrations

Cuseum connects with Tessitura, Altru, Salesforce, Raiser's Edge, ACME, AudienceView, and dozens of other systems so member data, ticketing, and digital experiences stay in sync without manual exports.

Frequently asked questions

What types of organizations use Cuseum?
Art museums, history museums, science centers, children's museums, zoos, aquariums, botanical gardens, performing arts venues, historic sites, alumni associations, and other membership-based cultural organizations of every size.
How long does implementation take?
Most digital membership rollouts go live in two to four weeks. Mobile app and integration projects vary based on scope, but Cuseum's team handles design, configuration, QA, and member communications so internal teams stay focused on their core work.
Where can I learn more?
Explore our case studies, webinars, and ebooks for examples from organizations like yours, or request a personalized demo and we'll tailor a walkthrough to your goals and systems.