We prioritize delivering a reliable, high performance platform for our users.
We ensure that our systems are consistently available when you need them.
We monitor our platform continuously to guarantee optimal uptime and quick responses to any potential disruptions.
Proven Uptime
We take pride in maintaining a strong track record of uptime across all our services. Our platform is built on top of AWS’s secure cloud infrastructure, known for its robust certifications like ISO 27001 and SOC 2, ensuring that your data is protected while remaining accessible. Our status page shows nearly -100% uptime across most services over the past 90 days, including core services such as Digital Membership and various third-party integrations.
Real-Time Monitoring & Fast Incident Response
We employ automatic monitoring tools that track the performance of our systems in real-time. Alerts are set up to notify our teams if any issues arise, allowing us to address potential problems before they impact your experience. We also publish any maintenance updates and incidents to our System Health page, providing transparency and timely communication.
Best Practices for Reliability
Similar to other industry-leading platforms, Cuseum follows best practices for system reliability, including:
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Our code is rigorously reviewed and tested in isolated environments before being deployed to production, reducing the risk of downtime due to errors
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Our platform is designed with built-in redundancy, ensuring minimal disruption in case of unexpected issues. This includes automatic failovers and backup systems.: Our platform is designed with built-in redundancy, ensuring minimal disruption in case of unexpected issues. This includes automatic failovers and backup systems.
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We roll out updates regularly, addressing vulnerabilities and ensuring that new features enhance system stability.
Comprehensive Reliability
Our commitment to reliability extends to how we handle your data. Cuseum ensures that all customer data is encrypted in transit and at rest, and we follow strict security protocols to ensure uninterrupted access without compromising data integrity
If you ever want to check the status of our systems, you can visit our System Status Page, where we provide real-time updates and incident reports.