We take security seriously. The data transferred between your institution and Cuseum is encrypted both in transit and at rest using SSL/TLS 1.2+ encryption protocols. Additionally, we use a key management system for secure data encryption and automatic logging of access. Our cloud infrastructure, hosted by AWS, adheres to strict security certifications like ISO 27001 and SOC 2.

No. Cuseum does not share your visitors' personal data with third parties, except for vetted and approved third party services that are necessary for platform functionality, such as payment processors. These partners adhere to strict security and compliance standards. Our third-party integrations follow the same level of data protection as required by GDPR and CCPA.

Cuseum has a comprehensive Incident Response Plan in place. In the unlikely event of a data breach, we will immediately notify affected clients and take the necessary steps to mitigate the breach. This includes identifying the root cause, restoring security and providing you with guidance on how to protect your data further. We also ensure ongoing communication throughout the resolution process.

Cuseum is committed to 99.9% uptime to ensure your institution's operations run smoothly. Our platform is hosted on AWS, a highly reliable cloud infrastructure provider. We also conduct frequent performance monitoring, have redundancy measures in place, and ensure automatic failover systems to minimize downtime.

Cuseum provides comprehensive data control tools, allowing your institution to manage and delete user data upon request. You can request the removal of sensitive information, and we work with data protection regulations such as GDPR and CCPA.

Cuseum undergoes regular security audits and penetration testing to ensure that our platform remains secure and up to date with the latest security protocols. We also collaborate with third-party security experts to identify and resolve vulnerabilities promptly.

Cuseum integrates with several third-party platforms such as Stripe for secure payment processing and Zapier-supported CRMs for seamless data flow. All integrations are reviewed for compliance with industry security standards, and data exchanges with these platforms are encrypted to maintain the highest level of security.

Cuseum keeps a close eye on data privacy regulations like GDPR and CCPA. We take a variety of steps to help ensure that all data processing, storage, and handling adhere to these legal frameworks, providing transparency and control to users over their personal information.

If you discover a security vulnerability, we encourage you to contact us immediately at security@cuseum.com. Our team will investigate the issue promptly and take necessary actions to resolve it. We appreciate your help in making our platform as secure as possible.

Yes! Cuseum offers a System Status Page where you can monitor real-time updates on platform performance and any ongoing maintenance or service disruptions. We are committed to transparency and aim to keep you informed of any changes to our services.